FAQS

Commonly asked questions are listed here, please contact me for issues that aren't addressed here.

IN CASE OF EMERGENCY?

If you urgently need medical help or advice but it's not a life-threatening situation contact NHS 111 or your nearest Accident & Emergency Department. For immediate, life-threatening emergencies, call the 999 service.

CAN I GET A SAME-DAY APPOINTMENT?

Exceptionally same day appointments may be available after 6 pm at One Hatfield. Urgent appointments can not be booked online and should be arranged by contacting my secretary directly.

WILL MY INSURANCE COVER MY VISIT?

You do not need Private Healthcare insurance to see me, but if you have UK insurance you will need a referral from your GP. 

Before we meet please discuss any appointment with your company and obtain a valid authorisation number.

I am registered with the providers listed below.

  • AXA PPP healthcare

  • Aviva

  • BUPA

  • Simply Health

  • Vitality Health

Please let me know in advance if your policy has an excess, as you will need to settle this directly with me. If you fail to do so, then you may incur an additional administration fee of £25. 

Please note that ultimate responsibility for payment rests with you. Sould any insurance claim be declined, in part or in whole, then you will be required to pay the outstanding balance with an administration fee of £25.

HOW CAN I GET THE MOST OUT OF MY VISIT

  • Please have an idea of your main concerns for your child.  It may assist you to write these down.

  • If possible kindly email me a summary of your child's problems at least 48 hours prior to your first appointment

  • Please bring all of your medications with you to clinic.  

  • Copies of relevant or recent letters/test results from other health professionals will aid the diagnostic process.

  • Dress in clothing that permits physical and visual examination of the head, chest and tummy.

  • Where possible, please avoid antihistamines (piriton, cetirizine) for three days before and bronchodilator inhalers (salbutamol, terbutaline) on the morning of your appointment

CAN I GET A SAME-DAY APPOINTMENT?

Enter the answer to your question here. Make sure the writing is clear and concise, and helps visitors get the support they need in the most efficient way. Consider elaborating with examples or visual aids to ensure all users fully understand the information.

WHAT IF I HAVE TO CANCEL MY APPOINTMENT?

If you have confirmed an appointment and are not able to attend please give at least 2 working days notice, by email. 
With less notice I may not able to re-allocate your slot to another patient and you will will then be charged a cancellation fee of £75.

FOLLOW-UP AND COMMUNICATION

With your written permission, I will email a letter to you with a record of what we have discussed and also send a copy to your General Practitioner (GP), so that everyone is kept fully informed. I will also email copies of test results to you for your records. 
Following an appointment I may ask you to keep me updated by email, for example if I have recommended a change of treatment 
Once we have met, I am able to answer (brief) queries by email.

CAN I GET A SAME-DAY APPOINTMENT?

Enter the answer to your question here. Make sure the writing is clear and concise, and helps visitors get the support they need in the most efficient way. Consider elaborating with examples or visual aids to ensure all users fully understand the information.

WILL MY INSURANCE COVER MY VISIT?

Enter the answer to your question here. Make sure the writing is clear and concise, and helps visitors get the support they need in the most efficient way. Consider elaborating with examples or visual aids to ensure all users fully understand the information.

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